Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@onpowermonster.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@onpowermonster.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@onpowermonster.com.

At DRESSCLOSET, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Return Policy outlines your rights and the steps for returning items purchased from our website.
1. Your Right to Cancel (Cooling-Off Period)
Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason. This is often referred to as the "cooling-off period."
To exercise this right, you must inform us of your decision to cancel within this 14-day period. You can do this by contacting us directly using the information below.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Timeframe: You must notify us of your return within 14 days of receiving your order.
Condition: The item must be unused, unworn, and in the same condition that you received it. It should be returned with all original tags still attached.
Packaging: The item should be returned in its original packaging to ensure it is protected during transit.
Non-returnable Items: For hygiene reasons, we cannot accept returns on certain items unless they are faulty. Please check the product description carefully before purchase.
3. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you originally ordered, we sincerely apologize.
Notification: Please contact us immediately at support@dresscloset.vip, ideally within 14 days of receiving the item.
Resolution: We will arrange for a return and offer you a full refund, including any original delivery charges, or a replacement, subject to stock availability.
Evidence: To help us process your claim quickly, please provide your order number and photographs clearly showing the fault or the incorrect item received.
4. How to Initiate a Return
Please follow these steps to return an item to us:
Contact Us First: Before sending any item back, please email us at support@dresscloset.vip with your order number and the reason for your return.
Receive Instructions: We will respond with the return address and any specific instructions you need to follow.
Pack the Item Securely: Carefully pack the item in its original packaging, including all tags. Please ensure the item is protected to prevent damage during transit.
Ship the Return: Send the package to the address provided. We strongly recommend that you use a tracked shipping service and keep your proof of postage, as we cannot be held responsible for items lost or damaged during their return journey to us.
5. Return Shipping Costs
Change of Mind Returns: If you are returning an item because you have changed your mind, you will be responsible for the cost of return shipping. This cost is non-refundable.
Faulty or Incorrect Items: If you are returning an item due to a fault or an error on our part, we will reimburse you for the reasonable cost of return shipping. Please contact us for guidance on the best way to proceed.
6. Refunds
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund.
Processing Time: If approved, your refund will be processed within 14 days of us receiving the returned item.
Payment Method: The refund will be issued to the original payment method you used for the purchase (e.g., your credit card, PayPal account). Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Delivery Charges: When refunding a "change of mind" return, we will refund the cost of the item only. The original delivery charge will not be refunded. For faulty goods, we will refund both the item cost and the original delivery charge.
7. Exchanges
If you would like to exchange an item for a different size or color, the fastest way is to return the original item following the process above and place a new order for the desired item separately. This ensures you receive your new item as quickly as possible. Once your return is processed, you will receive a refund for the original item.
8. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please do not hesitate to contact our customer service team. We are here to help.
DRESSCLOSET
Email: support@dresscloset.vip
Phone: +44 7432 077720
Address: 19/2 Ferryfield, EDINBURGH, Midlothian, EH5 2PR, United Kingdom