Shipping policy

At onpowermonster.com, we are committed to delivering your carefully chosen items in a timely and secure manner. This Shipping Policy outlines important information regarding how we process, dispatch, and deliver your orders. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
We strive to ensure your order is prepared for shipment as quickly as possible.
Processing Window: All orders are typically processed within 1-2 business days after payment confirmation is received.
Weekends and Holidays: Orders placed on weekends or public holidays in the United Kingdom will be processed on the next business day.
Peak Periods: During busy seasons or promotional events, processing times may be slightly extended. We will always endeavor to keep you informed of any significant delays.
Order Confirmation: Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.
2. Shipping Destinations
We currently offer shipping services to addresses throughout the United Kingdom. During the checkout process, you will be presented with the available shipping options for your location. If you require delivery to a specific area within the UK and have questions, please feel free to contact our customer service team before placing your order.
3. Shipping Methods, Costs, and Timeframes
We partner with trusted carriers to ensure your order reaches you safely and efficiently.
Shipping Rates: Shipping charges are calculated based on the weight and dimensions of your package, as well as the destination and shipping method you select. The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.
Estimated Delivery: Estimated delivery timeframes typically range from 2 to 5 business days after your order has been dispatched, depending on your location within the UK.
Delivery Estimates: Please note that these are estimates provided by our carriers and are not guaranteed. We are not responsible for delays caused by events outside our reasonable control, such as adverse weather conditions, carrier operational issues, or customs delays (where applicable).
4. Order Tracking
Once your order has been dispatched, we will provide you with a tracking number via your dispatch confirmation email. This will allow you to monitor the progress of your shipment online through the carrier's website. Please allow up to 24 hours for the tracking information to update after receiving your email.
5. Delivery Attempts and Failed Delivery
Our carrier partners will typically attempt delivery to the address you provided during checkout.
Missed Delivery: If no one is available to receive the package, the carrier may leave a notification card with instructions for rearranging delivery or collecting your parcel from a local depot or post office.
Address Accuracy: Please ensure that the shipping address provided is accurate and complete. We cannot be held responsible for packages delivered to an incorrect address due to errors in the information provided by the customer. If you realize you have made an error, please contact us immediately.
Returned Packages: If a package is returned to us as undeliverable (due to failed delivery attempts or an incorrect address), we will contact you to arrange for reshipment. Please note that reshipping the order may incur additional shipping charges.
6. Risk and Title
Please be aware that the risk of loss or damage to the products passes to you upon delivery. This means that once the carrier confirms your package has been delivered, responsibility for the items lies with you. We retain title to the products until we have received full payment for them.
7. Lost or Damaged Items
We take great care in packaging your items to ensure they arrive in perfect condition.
Damaged Items: If your order arrives damaged, please contact us immediately at support@dresscloset.vip with your order number and photographs of the damaged item(s) and the outer packaging. This will help us resolve the issue quickly with the carrier.
Lost Items: If your package appears to be lost in transit, please first use the tracking information provided. If the tracking has not updated for an extended period or you believe your order is lost, please reach out to us, and we will initiate an investigation with the carrier.
Reporting Timeframe: Claims for lost or damaged items must be reported within a reasonable timeframe, ideally within 14 days of the estimated delivery date.
8. Contact Us for Shipping Inquiries
If you have any further questions regarding our shipping policy or a specific order, please do not hesitate to get in touch with our team. We are here to help.
onpowermonster
Email: support@onpowermonster.com
Phone: +44 7432 077720
Address: 19/2 Ferryfield, EDINBURGH, Midlothian, EH5 2PR, United Kingdom